Below are some of the common concerns our customers ask.
If you have other questions, please email us at contact@meiiyo.com or send a message through our contact form.

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Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Orders & Payment

As we are constantly curating inclusive brands, sometimes a brand may no longer carry that product so we remove it as well.

Once you've completed your order, you will receive an email confirmation with the order number as well as the total items and cost.
You will receive another email with your tracking information when your order has been shipped.

You are able to cancel an order if the order has not been processed and shipped out. Please reach out to us at contact@meiiyo.com ASAP so we can help assist you.

Unfortunately, once your order has been submitted, it can no longer be changed.

If you've entered the wrong address in your order please contact us at contact@meiiyo.com within 6 hours of placing the order and we can fix the information. Please note that if the order is fulfilled faster than that time there is nothing that we can do.

In order to complete your purchase through Shopify Pay - once you get to payment click Shopify Pay and you will sign in via Shopify where you can choose to pay in 4 installments for your order.

Shipping & Returns

As our orders are shipped via our brand vendors we ship anywhere that USPS, UPS & FedEx ships including all 50 states, PO Boxes and Internationally.

We offer standard USPS, UPS, FedEx and DHL shipping but the shipping times are based on when the order is processed and fulfilled via our brand vendors. We try to ensure that all orders are processed and shipped out no later than 3 business days.

When your order ships, you will receive an email with your tracking number including a link to track your package online. If you haven't received your tracking email within 3 business days of placing your order please contact us at contact@meiiyo.com

Yes, you will receive your orders by brand separately as they are fulfilled individually. You will receive a separate tracking number for each package.

We currently do not accept returns however, we do offer exchanges for damaged or defective items.

Here's how it works:

• Email us at contact@meiiyo.com with your order number and photos of the damaged items.

• We will contact you within 24-48 hours with the tracking information for the new item you will receive.

If you are unable to locate your package contact us at contact@meiiyo.com and we will be able to issue you store credit at our discretion.


If you can't remember your password you can create a new one. Click on the profile icon to take you to the sign in page and click "forgot my password" and simply fill in your email you used to create the account. You will receive an email with a link to create a new password for your account.

To redeem your Glam Points make sure you are logged into the the MEiiYO website and then click the rewards tab at the bottom left hand side of your desktop or mobile screen.

Go to redeem Glam Points and select the amount of points you'd like to redeem and then use the code during checkout for $$$ off your order.

If you would like to delete your account from MEiiYO send us an email at contact@meiiyo.com with the email associated with your account and we will send you a notification within 72 hours of deletion.

Work with Us

Thank you for your consideration!

We only onboard brands that have been in business for at least a year, have solid reviews and are truly inclusive.

If you think that is your please click this link to fill out our form - Become a MEiiYO Brand

Become a MEiiYO Ambassador is easy and has great rewards. Simply head to this page MEiiYO Ambassador to read more about our program and sign up with us.

For any press inquiries please contact Maggie at maggie@meiiyo.com

Unable to find satisfactory answers ? Contact Support